At Pinerey, we are dedicated to promptly, securely, and meticulously fulfilling your orders. Our goal is to provide a consistent and reliable shipping experience from the moment of purchase to delivery at your doorstep.

Order Cut-Off Time

Orders placed by 5:00 PM (GMT-08:00) Pacific Standard Time on business days are processed the same day. Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.

Order Handling Time

All orders are prepared, packed, and shipped within 1–2 business days (Monday to Friday) after order confirmation.

Shipping & Transit Time

Once your order has been dispatched, delivery typically takes 5–7 business days (Monday to Friday), depending on your location and carrier performance.

Estimated Total Delivery Time

From order placement to final delivery, the total estimated timeframe is 6–9 business days.

Shipping Fees

Pinerey offers free standard shipping on all orders. There are no hidden charges—what you see at checkout is exactly what you pay.

Shipping Method & Coverage

We provide standard shipping within the United States using trusted carriers to ensure timely and secure delivery.

Packaging & Handling

Each order is carefully packaged to protect your items during transit. Every shipment is handled with attention to detail to ensure products arrive in perfect condition.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking updates to appear. You can monitor your order status using the link provided.

Order Cancellations & Refunds

Orders canceled before shipment are eligible for a full refund in accordance with our Return & Refund Policy. Refunds are typically processed within 7 business days, depending on your payment provider.

Undeliverable Packages

If a package is returned due to an incorrect or incomplete address, our support team will contact you to arrange reshipment.

Lost or Stolen Packages

Pinerey is not responsible for packages marked as “delivered” by the carrier but later reported as lost or stolen. If you encounter a delivery issue, please contact our support team for assistance.

Contact Us

For any questions, requests, or concerns, feel free to contact us:

Email: support@pinerey.shop

Phone: +1 (503) 994-4705

Address: 21380 Keyte Rd, Bend, Oregon 97701, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-08:00) Pacific Standard Time