Frequently Asked Questions

Do you ship internationally?

Pinerey only ships within the United States. International shipping is unavailable at this time.

What products does Pinerey sell?

Pinerey offers a range of outdoor lawn care equipment designed to help maintain and improve your yard. Our products are built for durability, reliability, and strong performance to support efficient outdoor maintenance.

How can I place an order?

Peruse our category, add the items you require to your cart, and finalize your purchase via our secure online checkout.

Are there shipping fees?

All orders within the United States qualify for free standard shipping.

What is the estimated delivery time?
  • Handling time: 1–2 business days
  • Transit time: 5–7 business days
    Most orders are delivered within 6–9 business days from the date of purchase.
What if my tracking information hasn’t updated?

In case tracking details fail to update within 48 hours of shipment, contact our support team for prompt investigation and assistance.

Can I cancel my order after placing it?

Yes. Orders can be canceled for a full refund as long as they have not shipped. Contact our support team immediately at support@pinerey.shop or via our 24/7 live chat.

What if I receive a damaged or incorrect item?

Kindly advise us within 30 days of delivery if your purchase is damaged or incorrect. We'll organize a replacement or refund based on your preference.

How do I return a product?

All returns are handled through mail. Contact our team at support@pinerey.shop or via live chat, and we will guide you through the return process and provide instructions.

Do you charge restocking fees for returns?

Pinerey does not implement restocking fees. Returns are handled without additional charges.